Privacy Policy

Please note that the Privacy Policy was last revised on June 20, 2023

General

At Lingotech, we care about your personal information, so we have prepared this Privacy Policy to explain how we collect, use, and share it. This Privacy Policy applies to Lingotech websites, mobile apps, and related services (“Service”). By using the Service, you agree with Lingotech’s collection, use, and sharing of your personal information in accordance with the terms of this Privacy Policy.

Information We Collect

When you use the Service, Lingotech may collect the following personal information about you.

Account Registration

To register for a Lingotech account, you may provide us with your age and email address. In some countries, you may also provide us with your phone number.

You may also register for a Lingotech account using certain social logins, such as Google and Facebook. If you register for Lingotech using a social login, Lingotech may receive information about you from your social login provider, including your email address and contacts.

You can manage your Lingotech account and social logins from your Setting.

Profile Page & User-Generated Content

After you register for your Lingotech account, a profile page will be created for you (“Profile”). Your Profile will be populated by information you submit, such as your name, username, bio, and profile picture (“User-Generated Content”). Your age, phone number, and email address are not included in your public Profile and are not considered User-Generated Content under this Privacy Policy. Other Lingotech users may be able to search for your Profile using your name, username, email address, or phone number.

Your Profile will also include information about your learning progress, such as the languages you are learning, your learning statistics, and your achievements. Moreover, your Profile will show a list of your followers and other users you follow.

By default, your Profile is public, and visible to other Lingotech users and anyone else on the Internet. In addition, your User-Generated Content may be publicly visible. If your Profile is public, third-party websites or web scrapers may be able to read, collect, and use your public information for their own purposes. However, you can set your Profile to private in your Setting.

You may be able to submit comments that will supplement other users’ Profiles and other users may be able to submit comments that will supplement your Profile. Any comments you submit are considered User-Generated Content under this Privacy Policy. You can delete comments you submit or comments that other users submit to your Profile.

Lingotech may scan or review any User-Generated Content, or share your User-Generated Content with a third-party content moderation service provider, to ensure compliance with our Community Guidlines. Lingotech may restrict or delete User-Generated Content if it violates our Community Guidelines or for any other reason.

Lingotech Max

If you subscribe to Lingotech Max, you may interact with Artificial Intelligence (“AI”) features, including Explain My Answer, which provides you with AI-powered feedback on your answers, and Roleplay, which allows you to send text or audio messages to an AI chat companion in an open-ended conversational format.

When you interact with AI features, your information may be shared with AI vendors such as OpenAI, which may keep a copy of your text or audio responses for their own purposes. Please do not submit any personal or confidential information when using AI features.

Speaking Challenges

Some lessons involve you speaking into the Lingotech app. To recognize speech, your audio may be sent to a third-party provider such as Google, Apple, or Amazon Web Services. You may disable speaking challenges in your Setting or skip speaking challenges in your lesson.

Lingotech may also collect and analyze your speech to help us understand the effectiveness of our lessons and to improve the product. You may choose not to share your audio with us for product improvement purposes in your Setting. Any audio you agree to send to Lingotech is anonymized when it reaches our servers to ensure that no trace of your personal information remains attached to the audio.

Contact Sync Feature

Lingotech has a Contact Sync feature, which allows you to find your contacts who also use Lingotech. If you use Contact Sync, you will give the Lingotech app permission to access the contacts stored on your phone for the purpose of identifying your contacts who also use Lingotech. If Lingotech identifies a user with the same phone number as someone in your contacts, we will recommend that user as someone you may wish to follow.

If you use the Contact Sync feature, Lingotech will not store your contacts’ phone numbers, but only an encrypted “hash” of them. This hash is an alternative code to the actual phone number and can be used only to uniquely identify the number. The hashing process securely strips away the real phone number, so Lingotech cannot use the hashes to identify your contacts’ real phone number, contact your contacts, or share their information with anyone else. This hashing process applies only to your contacts’ phone numbers and not yours.

If you have submitted your phone number to Lingotech, whether through Contact Sync or some other way (such as adding the phone number to your profile, using it to register, or using it to activate other product features), other Lingotech users who have your phone number in their contacts may be able to locate your Profile using Contact Sync.

Activity Data

When you use the Service, we may generate data about your use of the Service, which may include your browser and device data, log data, and IP address. We will also generate data regarding your engagement in educational activities on the Service.

FullStory

When you use Lingotech in our app or on our website, some of your activity will be logged by a service called FullStory. FullStory captures and analyzes your activity and provides us with data and a video session replay of your activity to help us make the Lingotech experience better. FullStory does not record usernames, names, profile images, email addresses, profile locations or bios, or passwords. However, FullStory records usage patterns (e.g., clicks, mouse movements, scrolling, and typing), tech specs (e.g., browser, device type, operating system, viewfinder size, script errors, and IP address), navigation (e.g., pages visited, referrers, URL parameters, and session duration), and learning activity (e.g., session progress and answers).

When you access the Lingotech website, we store certain data from your browser using cookies. A cookie is a piece of data stored on the user’s computer tied to data about the user. We use session ID cookies to confirm that users are logged in. If you do not want your data to be collected by cookies, there is a simple procedure in most browsers that allows you to deny or accept the cookie feature. However, cookies may be necessary to provide you with certain features available on the website (e.g., customized information).

Google Analytics

We use Google Analytics, which is a web analytics tool that helps us understand how users engage with our website. Like many services, Google Analytics uses first-party cookies to track user interactions, as in our case, where they are used to collect information about how users use our site. This information is used to compile reports and to help us improve our site. These reports disclose website trends without identifying individual visitors.

How We Process Your Information

Lingotech may process your personal information according to the following legal bases: to provide products or services you request, to promote Lingotech’s legitimate interests, to comply with legal obligations, and with your consent. In particular, Lingotech may process and share your personal information in the following ways:

Providing and improving the Service

Lingotech will process your personal information to provide and improve the Service. For example, we will use the information you provide to maintain your Profile and learning progress, display your Profile to other users (unless you make it private), personalize learning content, detect and fix bugs, perform research, and provide customer service to you.

Lingotech may share personal information with third parties that help us provide or improve the Service, including hosting providers such as Amazon Web Services, search engine providers such as Google, analytics providers such as Crashlytics, support providers such as ZenDesk, and payment processors such as Stripe. Lingotech may also share your information with third-party vendors that support product features such as AI, speech recognition, and content moderation.

If you redeem a promotion code to gain a Lingotech subscription, we may share data regarding your usage of Lingotech with the organization that provided the promotion code to you.

Communicating with you

Lingotech will use the email address or phone number you provide to send you the following types of messages:

Essential messages to support the operation of the Service.
Messages to support the Lingotech teaching methodology and reinforce your learning, such as learning tips, reminders to practice, and progress reports.
Notifications about friend requests and your friends’ progress on Lingotech.
Announcements regarding changes to the Service or products.
Announcements of new Lingotech products, services, offers, or research opportunities.

You may opt-out of receiving non-essential messages in your Setting.

Complying with law and preventing harmful activities

Lingotech may process and share personal information if necessary to comply with legal requests, such as subpoenas or court orders. Lingotech may share personal information when we believe it is necessary to comply with law, to protect our interests or property, to prevent fraud or other illegal activity, to assist law enforcement, or to prevent imminent harm. This may include sharing information with other companies, lawyers, agents, or government agencies.

Personalized advertising

Lingotech may process and share your personal information for the purpose of providing you with personalized advertising. To provide personalized advertising, we work with a variety of third-party advertising networks, marketing analytics service providers, and website analysis firms, such as Google, Facebook, Oath, and Unity. These third-party advertising service providers collect and use personal information about your visits to and use of the Service, as well as other websites, in order to serve you with advertisements and content tailored to meet your preferences and likely interests, and better understand ad effectiveness. Aggregate demographic and interest data will also be used for market research purposes.

Please note that opting out of personalized advertising does not prevent the display of all advertisements to you. Certain Lingotech subscriptions may offer an ad-free experience.

Anonymous information

Lingotech may process aggregated, de-identified, or otherwise anonymous or anonymized information for any purpose. Such information is not considered personal information.

Your Data Subject Rights

You also have the following rights in relation to the personal information we hold about you, in addition to any other rights required by applicable law:

Know what personal information we have collected about you.
Access a copy of the personal information that we hold about you.
Know what personal information about you we have shared with third parties.
Opt out of the sharing of your personal information with third parties.
Object to our processing of your personal information.
Request that we limit our use of your sensitive personal information to what is necessary to perform the services you requested.
Not be discriminated against for exercising your data subject rights.
Request that we delete any personal information we have collected from you.
Request that we correct any inaccurate personal information about you.
Export the personal information you have provided to Lingotech in a format that can be transferred electronically to a third party.
Withdraw any consent you previously gave us to process your personal information.
Delete your Lingotech account by following the instructions in the Service.

You may update or correct your information, and exercise certain opt-out rights, in your Setting page. To make another privacy-related request, please send an email to [email protected]

Please note that these rights are not absolute and Lingotech may refuse requests to exercise data subject rights if there is a legitimate reason, such as if we cannot authenticate your identity, if the request could violate the rights of a third party or applicable law, or if the request could interfere with a Lingotech service or prevent us from delivering a service you requested.

You may also have the right to make a GDPR complaint to the relevant Supervisory Authority.

Data Retention

Lingotech will generally retain your personal information until your account is deleted. However, Lingotech may retain certain information longer if necessary to provide our Service, defend our legitimate interests or those of third parties, comply with legal requirements, resolve or defend ourselves in disputes, investigate misuse or disruption of the Service, or perform agreements. We may also retain anonymous data indefinitely.

Child Users

We know that children deserve extra privacy protection. That’s why we treat Child Users (meaning users under the age of 13 in the United States or another age of digital consent in their country) differently to ensure their parents are in control and we only collect the bare minimum information we need to make Lingotech work.

Child Users are permitted to create a Lingotech account, but we ask them to provide their parent’s email address instead of their own, and to register using a username that is not tied to their real name.

After a Child User registers, we will send an email to the parent’s email address about Lingotech’s privacy practices regarding Child Users, including what personal information we collect and how we use, share, and protect that personal information. The email also explains how parents can request to access, change, or delete the personal information about their child.

All Child Users receive the following special treatment when using Lingotech (“Age Restrictions”):

Lessons are made age-appropriate by removing mature words like “beer” or “wine.”
Advertisements are non-personalized and set to family-safe content.
Child Users cannot submit their real name or any pictures to their Profile, but are represented only by a letter avatar.
The Contact Sync feature is disabled.
Promotional emails are disabled.
Child Users’ speech data is not shared with Lingotech for product improvement purposes.

Child Users in certain jurisdictions (including the United States, European Union, United Kingdom, Norway, Canada, Australia, New Zealand, Singapore, South Korea, and Japan) are subject to these additional Age Restrictions:Child Users in certain jurisdictions (including the United States, European Union, United Kingdom, Norway, Canada, Australia, New Zealand, Singapore, South Korea, and Japan) are subject to these additional Age Restrictions:

Child Users may not submit User-Generated Content to Lingotech.
Child Users may not provide Lingotech with their real name, profile picture, location, contact information, or other personal information.
Child Users’ Profiles contain no personal information that could be used to publicly identify or contact the child, but only the Child User’s username, a letter avatar, and information about their learning progress on Lingotech.
Child Users’ Profiles are visible only to themselves and other Lingotech users in the same paid Lingotech Family Plan, authorized teachers in the same Lingotech Schools classroom, and other authorized family members.
Child Users cannot search for or follow other users, and cannot be searched for or followed by other users.
Child Users do not see friend suggestions, and cannot use the Contact Sync Feature, find friends on Facebook, or send invitation emails.
Social follow buttons for Twitter, Facebook, and Instagram are disabled.
Child Users will have access to leaderboards but will receive the following special treatment:
- The Child User’s username will be anonymized to all other users in the leaderboard. For example, the Child User could appear as “John Smith” instead of their real username to other users.
- Other leaderboard users will not be able to view the Child User’s Profile or add the Child User as a friend.
- Child Users will only see letter avatars instead of profile pictures in their leaderboard.
- Child Users will see sanitized usernames on their leaderboard; usernames that have profane or obscene words will be replaced with a fake username for Child Users.
- Leaderboards can be disabled under Settings in your child’s Profile at any time.

Parents may remove their child’s Age Restrictions. Additionally, parents can report any abuse to us at [email protected].

Advertisements are set to non-personalised.
Third-party behavioral tracking is disabled.
Third-party analytics is disabled.

With regards to the Children’s Online Privacy Protection Act, Lingotech collects personal information from children under the age of 13 for the sole purpose of performing internal operations of the Service. If we discover that we have unknowingly collected additional personal information from these children, we will delete it. If you believe this to be the case, please contact us at [email protected].

Lingotech ABC

Lingotech ABC is designed to be set up by parents and will ask you to provide your child’s age. This information is kept anonymously for research purposes and not tied to your or your child’s personal information in any way. Lingotech ABC does not collect any personal information from children.

You can choose whether to enable speaking exercises for your child on Lingotech ABC. Lingotech ABC speech data is stored on your phone and uses Apple’s speech recognition service to convert voice into text. No speech data is shared with Lingotech.

As a parent, you also have the option of providing your email address so that Lingotech may send you information about product updates and ask you about participating in product research. If you do provide your email address, you can unsubscribe any time by emailing [email protected]. or by clicking the unsubscribe link in any Lingotech ABC emails. Your Lingotech ABC data is backed up into Apple’s iCloud, which allows you to synchronize and restore the data onto another Apple device.

Do Not Track

The Service is not designed to respond to “do not track” signals sent by some browsers.

Links to Third-Party Websites

The Service may contain links to other websites. Lingotech is not responsible for the content or privacy practices of other websites, including any personal or financial information collected by third-party payment processors. We encourage users to be aware of the privacy policies of other websites they visit. This Privacy Policy applies only to information collected by Lingotech. Any time you click on a link (including advertising banners) or submit your personal information to a third-party website, you will be subject to that third party’s privacy policies.

We may update our Privacy Policy to reflect changes to our information practices. If we do this and the changes are material, we will post a notice that we have made changes to this Privacy Policy on the Website for at least seven (7) days before the changes are made, and we will indicate the date these terms were last revised at the bottom of the Privacy Policy. Any revisions to this Privacy Policy will become effective at the end of that seven (7) day period.

Data Transfer

Lingotech is based in the United States and processes data in the United States, which may not provide equivalent levels of data protection as your home jurisdiction. Lingotech may transfer the data of users outside the United States to the United States.

Supplemental Terms in Certain Jurisdictions

In some jurisdictions, the Service may be subject to supplemental privacy policies or local laws. For users in those jurisdictions, the applicable supplemental privacy policies and local laws will take precedence over this Privacy Policy to the extent they conflict.

Lingotech Co., Ltd is the data controller of your data for the purposes of the General Data Protection Regulation (“GDPR”) and any relevant local legislation. Lingotech’s headquarters are located within Vietnam at:

Lingotech Co., Ltd

15/21 Phan Huy Ich St, ward 15, Tan Binh District, Ho Chi Minh City, Vietnam 70000

Phone: +84-02873018888

For all data privacy inquiries and any questions or concerns you have about this Privacy Policy, please contact our Data Protection Officer at [email protected].

For all support inquiries, please go to Contact.